Standard 4 – Members must not misinform their clients as to their scope of practice, qualifications and competencies

Standard 4 – Members must not misinform their clients as to their scope of practice, qualifications and competencies

  1. Members must not engage in any form of misinformation or misrepresentation in relation to the:
    1. Hearing services or devices they provide.
    2. Qualifications, industry experience, training or professional affiliations they have.
  2. Members must not use their possession of a particular qualification to mislead or deceive clients as to their competence in a field of practice or ability to provide services.
  3. Members must provide truthful information with regard to their qualifications, industry experience, training and professional affiliations.
  4. Members must not make claims to clients, either directly or indirectly via advertising or promotional materials, about the efficacy of hearing services they provide if those claims cannot be substantiated.

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